At HackerYou, I was challenged to create an app for public transit. I began my research by identifying the biggest pain points for TTC users and discovered driver discourtesy was one of the top complaints. After posting some discussions on Reddit, many commuters defended drivers' attitudes as they are faced with daily challenges, such as dealing with drunks, drug addicts and scammers, all while attempting to pay attention to Toronto’s hectic traffic to safely deliver passengers to their destinations. On the passenger's side, many people experience daily stress from work and personal lives, and while experiencing a packed commute, these negative emotions often surface.